Terms and Conditions

These Terms and Conditions ("Terms") govern the provision of cleaning services by Domestic Cleaing Services Limited, a company registered in England and Wales under company number 17362180, with its registered office at Flat 1 7 St Mary’S Drive, Benfleet, United Kingdom, SS7 1LB ("we", "us", "our"), to any person or business that books our services ("you", "your", "the Customer").

By booking a clean through our website, phone, or any other channel, you agree to be bound by these Terms.

1. Our services

1.1 We provide domestic cleaning services, including:

• One-off cleans

• Recurring cleaning plans (weekly, fortnightly, or monthly, as selected at booking)

1.2 Full details of what is and is not included in each service or plan are set out on our website at the time of booking. If you require tasks outside your selected plan (e.g. oven cleaning, window cleaning, laundry), please confirm this with us in advance, as additional charges may apply.

1.3 We currently provide services across UK.

2. Bookings

2.1 Bookings can be made via our website, by phone, or by email. A booking is confirmed once you receive confirmation from us in writing (including by email).

2.2 For recurring plans, your booking will continue on a rolling basis at the frequency you select until cancelled by either party in accordance with Clause 4.

2.3 We will do our best to send the same cleaner(s) for recurring bookings but cannot guarantee this due to holiday, illness, or staff availability.

3. Pricing and payment

3.1 Prices for each plan are shown on our website at the time of booking. Prices may be subject to change; we will give you at least 7 days' notice of any price change to an existing recurring plan, and you may cancel in accordance with Clause 4 if you do not accept the new price.

3.2 Payment is taken by Bacs direct debit at the time of booking or on a recurring basis for subscription plans, in advance of each clean, unless otherwise agreed.

3.3 If a payment fails or is declined, we may suspend or cancel your booking or plan until payment is successfully made.

3.4 All prices are inclusive of VAT where applicable. 

4. Cancellations and rescheduling

4.1 You may cancel or reschedule a booked clean by giving us at least 24 hours' notice before the scheduled appointment.

4.2 If you cancel or reschedule with less than 24 hours' notice, or if our cleaner is unable to gain access to the property at the agreed time, we reserve the right to charge a cancellation fee.

4.3 For recurring plans, you may cancel your ongoing plan at any time by giving us at least 24 hours' notice before your next scheduled clean. Cancellation will take effect from the next billing cycle; no refund will be given for cleans already completed.

4.4 We reserve the right to cancel or reschedule a booking in exceptional circumstances (e.g. staff illness, severe weather), in which case we will contact you as soon as reasonably possible to rearrange.

5. Access to your property

5.1 You are responsible for providing our cleaner(s) with access to your property at the agreed time, whether by being present, providing a key, or providing entry codes/instructions.

5.2 If access cannot be gained within 2 hours of the scheduled start time, the appointment may be treated as a late cancellation under Clause 4.2.

5.3 If you provide us with a key, we will hold it securely and use it only for the purpose of providing the agreed cleaning services.

5.4 Please secure or inform us of any pets, alarm systems, or valuable/fragile items in the property before the clean.

6. Our liability and insurance

6.1 If you believe an item has been damaged during a clean, you must notify us in writing within 24 hours of the appointment, including photographs where possible. We will investigate and respond within 5 days.

6.2 Our liability for any single claim is limited to £500 per incident, except where liability cannot be excluded or limited by law (such as death or personal injury caused by our negligence, or fraud).

6.3 We are not liable for:

• Pre-existing damage, wear and tear, or defects not caused by our cleaners

• Items of high value, sentimental value, or fragility that were not disclosed to us in advance

• Any loss arising from your failure to secure valuables or provide accurate access instructions

6.5 Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law.

7. Your responsibilities

7.1 You confirm that you have the right to authorise cleaning services at the property (e.g. as owner or with the owner's/landlord's permission).

7.2 You agree to provide a safe working environment for our cleaners, free from hazards, and to disclose any relevant health and safety information (e.g. household hazards, needle use, aggressive pets).

7.3 We reserve the right to refuse or discontinue a service where our staff are subject to abusive, threatening, or unsafe conduct.

8. Complaints

8.1 If you are unhappy with any aspect of our service, please contact us at support@domesticcleaning-services.co.uk or 08008611783 within 48 hours of the clean, and we will aim to resolve the issue, which may include a re-clean or partial refund at our discretion.

8.2 We aim to acknowledge complaints within 1 working days and resolve them within 2 working days.

9. Data protection

9.1 We process your personal data in accordance with UK GDPR and the Data Protection Act 2018. Full details of how we collect, use, and store your data are set out in our [Privacy Policy]([LINK TO PRIVACY POLICY]).

10. Consumer rights

10.1 Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015, including your right to services carried out with reasonable care and skill.

11. Changes to these Terms

11.1 We may update these Terms from time to time. The current version will always be available on our website, and continued use of our services after changes take effect constitutes acceptance of the updated Terms.

12. Governing law

12.1 These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact us

DOMESTIC CLEANING SERVICES LIMITED 
Flat 1 7 St Mary’S Drive, Benfleet, United Kingdom, SS7 1LB
Email: support@domesticcleaning-services.co.uk Phone: 08008611783

This document is a working draft. Fields in [square brackets] must be completed with your business's actual details before publishing. We recommend having a solicitor or a service such as gov.uk business support review this before it goes live, particularly the liability and insurance clauses.